Recoveries Officer
RBC — 3 Locations
Posted 2026-10-29
Job Description What's the opportunity? The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies. What will you do? Initiate outbound calls and receive incoming client calls Identify risk situations and escalate if and when appropriate Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity Maintain a balance between quality Customer Care and effective negotiation techniques Embrace the service routines, goal setting and performance enablement Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience Foster collaboration within your team and convergence across partners to support RBC’s One Client, One