Receptionist , Macau Customer Service Centre
Manulife — Macau
Posted 2026-08-31
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you. Position Responsibilities: Serve as the first point of contact for customers, agents, and visitors, delivering professional and courteous reception services. Manage customer registration, queue ticket issuance, and customer flow to ensure efficient front-line operations. Guide customers to the appropriate service counters and assist with service navigation within the Customer Service Centre. Sign for packages, maintain visitor records, and manage reception-related documentation. Support administrative and operational activities of the Customer Service Centre as required. Escalate customer complaints or complex service issues to the appropriate team members when required. Perform other duties as assigned. Required Qualifications: Minimum 1 year of experience in customer service ,insurance, or related customer-facing roles. Customer service oriented with strong interpersonal and communication skills. Proficiency in Microsoft Of