Quality Analyst
Manulife — 2 Locations
Posted 2026-09-02
The primary responsibility of the Quality Analyst role is to review residential mortgage files and related documents required for a residential mortgage to ensure files are in good order and in accordance with the Bank’s Residential Mortgage Underwriting Policies and Standards. The incumbent must have a clear understanding of the Bank’s mortgage products, credit policies and compliance regulations to ensure all residential mortgages are set up in accordance with the policies and the bank’s interest in the property is protected. Position Responsibilities: Review transactions for accuracy, completeness and adherence to company policies and procedures. Define, quantify and analyze root cause of errors. Provide input to workflow changes and processing improvements including system enhancements as required. Provide feedback to Managers on trend analysis, monthly reporting, and representative progress. Communicate processing errors to representatives. Work with On-the-Job Trainers to discuss processing trends, determine development and training opportunities, and measure the progress and effectiveness of training. Attend department staff meetings to discuss processing issues and clarific