Production Support Engineering Manager
CIBC — Chicago, IL
Posted 2026-09-02
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing As a Production Support Engineering Manager at CIBC, you lead a team accountable for the stability, resilience, and operational support of production technology services. You manage incident, problem, and change activities, support major incident coordination, and help drive root-cause resolution through effective monitoring, automation, and disciplined support practices. Working closely with Technology, Business, Risk, Compliance, and Audit partners, you help manage risk, meet governance requirements, and uphold service standards. As a people leader, you coach and develop talent, build team effectiveness, and foster a culture of accountability, collaboration, and continuous improvement. CIBC we enable the work environment most optimal for y