Process Design Analyst
Manulife — Quezon City
Posted 2026-10-26
Key Accountabilities: Coordinate assigned intake submissions and confirm that core information is complete, accurate, and ready for triage, including the problem, sponsor, stakeholders, desired outcome, urgency, impacted processes, and available supporting evidence. Support discovery by scheduling and preparing working sessions, gathering stakeholder input, documenting current-state processes, pain points, manual workarounds, root causes, data needs, controls, assumptions, decisions, and open questions. Create and maintain core analysis artifacts such as intake records, meeting notes, process maps, requirements logs, stakeholder lists, issue and action logs, options summaries, and initiative briefs using agreed standards. Conduct research and basic analysis to identify recurring themes, duplicate or related requests, process improvement opportunities, dependencies, and information gaps. Work with Senior Business Analysts and Finance, IT, Data, AI, Automation, Analytics and Insights, Change Enablement, Risk, and delivery partners to clarify requirements and support solution assessment. Assist with readiness and routing assessments by organizing evidence related to value, strategic f