Process Design Analyst
Manulife — Quezon City
Posted 2026-08-05
Collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business. As a Process Design Analyst, you play a crucial role in executing transformational process changes. You work closely with management teams to identify, lead, and implement process transformation initiatives that directly support the achievement of the organization's strategic goals. Position Responsibilities: Understand, analyze and document processes Conduct process walkthroughs and fact-finding sessions Identify process improvement opportunities Develop recommendations and participate in solutions development Work hand in hand with Training Teams to understand process changes and update the knowledgebase and/ or process and procedures documentation accordingly Work on multiple projects at the same time in a fast-paced environment Provide support for project management activities including planning, scheduling, governance and execution to successful completion. Commit to self-development towards mastery of LEAN and Agile practices, tools and methodologies, project management principles and industry knowl