Portfolio Management Application Support Specialist (PMASS)
RBC — TORONTO, Ontario, Canada
Posted 2026-10-01
Job Description What is the Opportunity? The Portfolio Management Application Support Specialist (PMASS) will support front office users across Canada by providing portfolio management application support for Client Reporting (FlexPak), Portfolio Data (ClientLink), Custody Statement, and Client Account Maintenance software (COB Account Opening, Approval Workflows, eSIGN, ServiceLink and ServiceLink+). This role within the Business Operating Solutions & Effectiveness (BOSE) team involves close collaboration with various departments, including Business Application Solution Specialist (BASS) Team and Wealth Management Technology Production Support. The Specialist will be the Product expert for portfolio management applications, ensuring their effective use and troubleshooting any issues. Please note that this is a portfolio management application support role with a technical focus, not a financial planning position. What will you do? Portfolio Management Application Support – Assist the front office users on portfolio management applications and respond to client queries. Product Enhancements – Report trends to Product owners/Journey leads for enhancements/fixes/backlog for roadmap.