Policy Admin Assistant
Manulife — Makati City
Posted 2026-09-24
The Policy Admin Assistant provides administrative support to internal and external customers (policyholders, partners and distributors) who request for policy admin-related transactions and inquiries. Ensures that customer transactions are done within turnaround time (TAT). Position Responsibilities: Ensures accurate benefit payouts in accordance with the policy details, laws and regulations Assists in resolving benefits-related issues and/or concerns Handling of company initiated and client-initiated disbursement requests such as traditional/variable life withdrawals, benefit/maturity and income payout Deals with policyholders and agents (client interface—oral and listening skills necessary, and through correspondence) in response to various policy inquiries and other related transactions. Able to give ready answers to inquiries on products, interest rates, policy values and other policy information. Knows the processes and systems to be able to handle verification of details, responding to questions and clarifications. Collaborates and liaises with Finance to ensure the credit of proceeds to customer within the agreed turn-around time8. Promptly reports any error/issues or conce