Plan Member Admin - Electronic File Analyst
Manulife — Manila
Posted 2026-09-25
The Electronic File Eligibility Analyst in Plan Member Administration (PMA) is responsible for providing technical expertise, support, and customer service to clients and staff within Plan Sponsor Services to ensure the successful transmission and upload of demographic, eligibility, and contribution data files into Manulife systems. The Electronic Analyst works within a fast-paced team where information integrity, turn-around time, and responsiveness are critical to ensure accuracy and a positive client experience with Manulife. Position Responsibilities: Act as a key liaison for PMA with respect to electronic client files; attend meetings to share information internally and with clients; gather, document and analyze client data to facilitate successful electronic data uploads. Confidently load and report on member data on various administrative systems. Provide expertise on related systems and procedures, file specifications and manual updating. Provide technical and administrative support to other departments as needed. Participate in troubleshooting and problem analysis in resolving client issues. Assist with manual updates where applicable. Manage caseloads within a team with t