Plan Implementation Manager
Manulife — 2 Locations
Posted 2026-08-17
Role Responsibilities Relationship Management (30%): Serve as the main contact for clients during plan implementation. Build and maintain strong relationships with clients, TPAs, financial representatives, and internal partners. Lead meetings, coordinate follow-up actions, and keep stakeholders informed. Manage expectations, timelines, and project milestones. Proactively identify and escalate issues when needed. Project Management (35%): Develop and manage implementation schedules. Coordinate all aspects of plan setup, including payroll integration, account configuration, and plan features. Ensure tasks are completed accurately and on time. Remove roadblocks and keep projects moving forward. Maintain accurate documentation and compliance records. Utilize internal systems and tools to track progress and project status. Client Consulting & Education (20%): Gather plan details and clarify client requirements. Educate clients and partners on John Hancock products, services, and processes. Provide guidance on plan setup, eligibility, administrative requirements, and available services. Recommend solutions and services that support the long-term success of the plan. Administrative Respon