Operations Support Officer
RBC — Port of Spain, Trinidad and Tobago
Posted 2026-10-27
Job Description Application Deadline: November 3, 2026 What is the opportunity? In this role you will be responsible for the fulfillment and/or servicing of complex client transactions, using extensive knowledge of related RBC products and services. You will assume ownership and personal accountability for resolution of any issues related to the specific group, function or process. You will act as a referral point for other team members for the applicable policy, process and procedure to support Client First and adherence to Operational Risk, Compliance and AML requirements. What will you do? Provide consistent support and service within established benchmarks contributing to achievement of business Client Service Commitments and Service Level Agreements Proactively identify and recommend solutions to recurring errors and service gaps; act as a referral point/Subject Matter Expert for sales and service employees. Takes ownership and accountability for the resolution of complex issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing client concerns. Act as a referral point for other team members for the applicable policy, process and pr