Operations Supervisor
Manulife — Manila, Manulife Business Processing Services
Posted 2026-09-02
We are seeking an Operations Supervisor to join our Insurance Operation team at MBPS. In this role, you will oversee daily staff activities, prioritize tasks, and ensure efficient workflow management. Key responsibilities include managing and developing the team to maintain high service quality, supporting team-level project initiatives, and reviewing departmental procedures for accuracy and effectiveness. Position Responsibilities: Effectively manage daily team operations, address issues affecting service levels, and create action plans to mitigate risks. Assist in coordinating team resources, monitor activities, and handle workforce tasks, including scheduling and compliance. Conduct performance reviews, provide feedback, address employee issues, and identify training needs for strategic development. Share information to improve standards and procedures and handle escalated issues within the team. Regularly discuss feedback and updates with the team, and conduct meetings to discuss policies and processes. Lead team projects to meet objectives and assume accountability for critical issues. Provide leadership, motivation, and coaching to build a high-performing team aligned with bu