Operations Engineer
Accenture — Pune
Posted 2026-10-16
Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Cloud Contact Center Operations, Oracle BI Application (OBIA) Contact Center Telephony Analytics Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and addressing any issues that arise to maintain system reliability and performance. The position demands coordination with various teams to uphold service standards and support operational excellence throughout the day. Job Title: Cloud Genesys Voice Team Lead Key Responsibilities: - Responsible for handling day-to-day contact center operations, requirements, and issues - Provide L2 support for operational activities including basic troubleshooting of associated services on Genesys C