Operations Analyst, Production Support
RBC — TORONTO, Ontario, Canada
Posted 2026-10-23
Job Description What is the opportunity? As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment. What will you do? Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients. Engage appropriate operations/support personnel on a technical level to resolve issues in a timely ma