Operations Analyst
Manulife — Boston, Massachusetts
Posted 2026-10-19
Employer: John Hancock Life Insurance Company (USA) Job Site: 200 Berkeley Street, Boston, MA 02116 Job Title: Operations Analyst Job Duties: Design, automate and maintain Power BI and PAIR reporting to enhance visibility into access controls, risk ratings, entitlements, and compliance while supporting data quality, audit readiness; Design and deploy Power BI dashboards and visualizations to automate Key Risk Indicator (KRI) calculations, improve reporting efficiency, and standardize reporting frameworks to improve consistency, performance, and usability across dashboards; Enhance server-to-segment and account-to-segment mappings and expand PAIR data models with additional fields and compliance filters to support ACL policy tracking and audit requirements; Develop automation solutions for data integration and reporting including integration of Azure and Active Directory permissions into PAIR to eliminate manual processes and improve data synchronization; Develop ACL segment analysis methodologies for RR2 and enhance Risk Rating (RR1–RR7) frameworks by integrating Azure entitlements and enterprise group data across multiple platforms including Unix, SQL, MongoDB, Cosmos DB, PaaS, an