Operational Support Manager
PwC Canada — Athens
Posted 2026-07-14
Job Description & Summary We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions. SHAPING TOMORROW Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most. Make a real impact In this dynamic environment, we are looking for an ambitious and self-driven Operational Support Manager to join our Tech & Data team in Athens. Monitor and ensure compliance with agreed SLAs and KPIs across multiple support team projects and services Ensure the effective management of incidents, service requests, problems, and changes Investigate, analyse, and resolve first-level operational and business-related issues that do not require technical development intervention Collaborate with technical teams, business stakeholders, and external partners to resolve complex operational issues Drive the continuous improvement of support processes, to