National Account Director

Manulife — 50 Locations

Posted 2026-11-02

The National Account Director role is critical to John Hancock’s goal of growing sales through expanding and deepening our distribution relationships. In this role, you will partner with the National Account VP(s) to understand the unique customer needs and nuances and identify the most promising opportunities and distributor relationships that align to John Hancock’s broader strategic priorities and capabilities.

You will also partner directly with key contacts at the National Account relationship level to drive awareness of JH solutions and work across various internal departments in the Life Insurance business unit to help facilitate, problem-solve, and accelerate sales.

Key Accountabilities:

  • Assist Channel Head and NAVP team in research and analysis, including external and internal factors impacting account performance, including firm penetration rates and carrier share of shelf to monitor and inform strategic growth initiatives.
  • Participate in strategic conversations to align company resources, including the wholesale team to high value growth opportunities
  • Execute relationship management techniques to ensure multiple JH teams are delivering on stated deliverables. (i.e. Underwriting, New Business, Licensing, Compensation, and Policy Holder service.)
  • Assist in and facilitate promotional efforts pre and post client conferences and national activation events to optimize company messages, meeting spend and connect appropriate follow up activities to align wholesale team to leverage engagements.
  • Prepare and become proficient in market share analysis of designated National Accounts
  • Monitor and review NPS scores to recommend areas of improvement, and source feedback to NAVP and Channel Head to identify trends and inform decision making.
  • Monitor sales and pipeline trends to key performance indicators and alert management of milestones, trends and recommend actions to improve performance.
  • Develop strategies to deliver JH solutions to BGAs to drive our growth strategy
  • Proficient in illustrations, product application, features and present on educational topics at the national and BGA level
  • Develop and adopt procedures to automate and execute communication across various roles within the client hierarchy to effectively perform mass marketing, and deliver personalized communications
  • Conduct ad hoc request for gather business intelligence to identify trends and produce summaries to inform stakeholders of various projects relating to account oversight and growth initiatives.
  • Conduct National webinars, and local meeting presentations where you may moderate or present on elements of our portfolio or services.
  • Play a key role in the onboarding of new IMO’s and BGA members to the JH relationship.

Required Qualifications:

  • 5+ years leading business marketing functions with a progression of increased responsibilities
  • 5+ years of experience in financial services or in a similar business-to-business wholesales role
  • Required licenses: FINRA SIE, Series 6, 63, Life & Health.
  • Some business travel may be required.

Preferred Qualifications:

  • Strong analytical and critical thinking skills
  • Distributor relationship management experience
  • Possess a passion for digging deeper to uncover new Producer prospects
  • Ability to work autonomously but excel in team-based environment.
  • Rely on experience and judgment to plan and accomplish sales goals
  • Exceptional written, oral, and presentation communication abilities
  • Ability to work efficiently and effectively to best leverage time and achieve maximum effectiveness
  • Excellent sales acumen combined with an analytical mind-set, including the ability to identify business trends, opportunities and risk/exposure
  • Must be a team player, thought leader and contributor to Company initiatives.
  • CLU, ChFC, CFP, CLTC, LUTCF designations are not required but are a plus in determining the appropriate candidate

When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

#Remote

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

USA, Massachusetts - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$65,000.00 USD - $108,300.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Company: John Hancock Life Insurance Company (U.S.A.)

Apply on Manulife's careers site