Mandarin KYC Operations Manager (Davao)
PwC Canada — Makati
Posted 2026-07-02
Line of Service Advisory Industry/Sector Not Applicable Specialism Fraud, Investigations & Regulatory Enforcement (FIRE) Management Level Manager Job Description & Summary Role Summary: The KYC Operations Manager – Mandarin is accountable for the operational performance, quality, scalability, and governance of assigned KYC engagements supporting Mandarin-speaking jurisdictions. This role provides leadership across people, process, risk, and delivery management while serving as a key point of contact for internal and client stakeholders. The successful candidate will drive operational excellence, oversee delivery performance, manage risks and escalations, and support the growth of FCU’s multilingual KYC capabilities. Key Responsibilities: Operational Ownership Own end-to-end delivery performance across assigned KYC engagements Establish operational direction, delivery priorities, and performance expectations Monitor productivity, quality, turnaround times, and risk indicators Ensure achievement of client service levels and contractual commitments Anticipate operational risks and implement mitigation strategies Leadership & People Management Lead, coach, and develop Team Leaders and