Manager, Workforce Management Capacity Planning & Forecasting
Manulife — 5 Locations
Posted 2026-08-26
The Manager, Capacity Planning & Operational Forecasting will lead the development, governance, and continuous improvement of enterprise‑level capacity planning models that ensure operational scalability, financial alignment, and workforce efficiency across the organization. This role provides strategic oversight of forecasting, long‑range planning, and scenario modeling, while acting as a key business partner to Finance, Operational Leadership, and Workforce Management. The Manager will directly lead and coach associates responsible for forecasting and capacity planning, ensuring rigor, consistency, and professional development within the function. This role will play a critical part in shaping planning strategy, integrating data sources, and delivering insights that guide investment decisions, vendor strategy, and workforce optimization. Position Responsibilities: Strategic Planning & Governance Lead the development and maintenance of short‑, medium‑, and long‑range capacity plans incorporating demand drivers, productivity assumptions, intake patterns, backlog levels, and operational constraints. Partner with the Operational Planning & Analysis Director to standardize forecasting