Manager, Vendor Governance & Performance
Manulife — 2 Locations
Posted 2026-08-31
The Manager, Vendor Governance & Performance owns cross-vendor consistency, performance management, and governance across the full Print & Post vendor ecosystem. Moves the function from decentralized, manager-led vendor oversight to a standardized, performance-driven model — without replacing the day-to-day vendor execution owned by the production managers. Owns the materials-standardization program and the continuity/backup standard across P&P and standardizes vendor invoice formats and data feeds to enable reconciliation and automation. Role Purpose: Establish an enterprise governance layer over how vendors are managed across Print & Post — driving standardized specifications, performance frameworks, and consistency, while partnering with Procurement on vendor strategy, RFP readiness, and consolidation. Core Responsibilities: Establish and maintain standardized vendor specifications and consistency — including the materials-standardization program (envelopes, base stock, SKU rationalization). Develop and manage vendor performance frameworks, scorecards, and QBR cadence/reporting, including vendor SLA measurement. Own the continuity/backup standard — how backups and cross-training