Manager, TLM BAS & Reconciliation
RBC (early talent) — PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
Posted 2026-08-28
Job Description What is the opportunity? RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting globally across multiple geographical time zones. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 24/5 operational capability. The incumbent is responsible to m anage the TLM Support Helpdesk and provides support to other areas of Client Operations (Operational Control/Global Reconciliations) to assess research, analyze and document business needs related to TLM (Transaction Lifecycle Management) application in order to resolve issues and improve processes by recommending business solutions that meet sponsor/stakeholder needs. You will be supporting UK region, working hours would be between 4pm – 1am or 5pm - 2am. However, flexibility is required to support business needs. What will you do? Lead employees using performance management , manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures. Ensures all queries to TLM Support arrive via MMP ticket and resolved on w