Manager, Process Owner CMO
RBC — TORONTO, Ontario, Canada
Posted 2026-10-14
Job Description What is the opportunity? The Manger, Process Owner for Cash Management Operations (CMO) will be responsible to drive operational excellence and process transformation across cash management product delivery by optimizing call center workflows, streamlining client onboarding journeys, and enhancing ongoing product maintenance operations. You will design, optimize, and continuously improve business processes using Lean Six Sigma and process design methodologies, delivering AI-enabled automation while maintaining rigorous risk governance. This role combines strategic thinking with hands-on process transformation expertise to unlock operational excellence. What will you do? Process Intelligence & Optimization Conduct comprehensive end-to-end process assessments using process mapping, data analytics, and process mining to identify inefficiencies, bottlenecks, and root causes Design and implement process improvements leveraging Lean Six Sigma methodologies, automation opportunities, and AI-enabled solutions Develop and monitor KPIs and performance dashboards to track process health, cycle time reduction, quality improvement, and cost savings Translate strategic LOB object