Manager, Policy Servicing and UCM
Manulife — Myanmar, Kantharyar OfficeTower
Posted 2026-08-31
Role Summary Manulife is a leading international financial services provider, helping people make decisions easier and lives better. This People Leader role is responsible for leading Customer Service & Policy Servicing operations, ensuring excellent customer experience, regulatory compliance, and operational efficiency. The position oversees policy servicing activities, customer engagement, and team performance while collaborating with key business functions. This is an opportunity to lead a high-performing team and contribute to continuous improvement initiatives that strengthen customer relationships and business outcomes. Position Responsibilities: Customer Policy Servicing & Governance Oversee end-to-end policy servicing operations for in-force customers, ensuring accuracy, compliance, and timely processing of policy changes, endorsements, renewals, and related requests. Ensure that customer queries, requests, and complaints (QRC) related to policies are responded to and resolved within agreed TAT/SLA. Set and maintain controls for policy servicing processes, including escalation handling, privacy & confidentiality, and information protection standards. Unassigned Customer Man