Manager, Partnership Distribution Operation Support
Manulife — Dist.7, Ho Chi Minh
Posted 2026-09-03
Lead Partnership Distribution Service Hub (Call Center) and PD Operational Projects to enhance customer experience, improve persistency, and strengthen operational capabilities of the PD channel. Ensure consistent customer engagement delivery while driving operational and digital initiatives that enable scalable business growth. Position Responsibilities: Service Hub Management (Call Center) Lead and manage daily Service Hub operations to ensure consistent, high-quality outbound customer engagement. Ensure calls meet quality standards, tone, and service expectations. Drive customer nurturing and premium reminder activities to improve persistency. Ensure proactive engagement across the customer lifecycle. Monitor performance and optimize productivity and effectiveness of the team. Use data insights to refine calling strategies and improve outcomes Customer Experience & Persistency Enhancement Develop calling strategies and scripts to improve customer experience. Enhance trust and perception of company care. Drive initiatives to improve renewal and persistency rates. Identify gaps and implement targeted retention actions. Project Management (Operations & Digital Initiatives) Lead ope