Manager, Operations Excellence
Manulife — Singapore
Posted 2026-08-11
This role is responsible for managing and delivering Day 2 insurance product features post-launch, ensuring continued operational effectiveness, regulatory compliance, and customer-centric enhancements. This role bridges Operations, Product, and Technology to support ongoing product changes, enhancements, issue resolution, and lifecycle management of complex life insurance products. Position Responsibilities: Day 2 Product Feature Management Oversee ongoing management of insurance product features post-launch Manage enhancements, regulatory updates, and customer-driven feature updates Ensure operational feasibility and compliance of product changes Maintain strong understanding of product logic and dependencies Change & Enhancement Delivery Lead requirement gathering and impact analysis Coordinate User Acceptance Testing (UAT) and implementation Minimise operational disruption during changes Prioritise enhancements based on risk and business value Production Issue & Defect Management Oversee resolution of production issues and defects Perform root cause analysis and implement fixes Monitor recurring issues and drive prevention Ensure effective stakeholder communication Stakeholder