Manager, Mortgage Servicing
Manulife — Quezon City
Posted 2026-10-29
The Mortgage Servicing team manages commercial mortgage loans throughout the investment lifecycle. Acting as the primary liaison among borrowers, correspondents, lenders, investors, and business partners, the team ensures compliance with loan and servicing requirements and monitors collateral-related obligations. The Manager is accountable for the timely, accurate, and effective delivery of services in scope and for leading the mortgage servicing team. The role provides operational leadership, manages stakeholder relationships, strengthens risk and control practices, and develops a high-performing team. The position also supports strategic priorities through automation, process improvement, standardization, management reporting, and implementation of scalable operating practices Position Responsibilities: Lead day-to-day service delivery for Mortgage Servicing team, ensuring agreed quality, timeliness, productivity, compliance, and service-level results. Direct workforce planning, prioritization, hiring, coaching, performance management, career development, succession planning, and employee engagement for the team. Build effective partnerships with Business Partners, global functio