Manager, Customer Relations, Hong Kong Retirement
Manulife — Hong Kong
Posted 2026-08-26
Manager, Customer Relations, Hong Kong Retirement The Manager, Customer Relations, HK Retirement is a key client-facing role responsible for managing a portfolio of strategic employer relationships, delivering exceptional service experiences, and driving engagement and retention outcomes. The incumbent serves as a trusted advisor and primary relationship owner for corporate employers, intermediaries, and key stakeholders, while contributing to service excellence, member engagement, digital adoption, and business growth initiatives. This role plays a critical part in translating customer insights into actionable improvements, strengthening client loyalty, and ensuring successful delivery within Hong Kong's evolving retirement and pensions landscape. Position Responsibilities: Relationship Management Serve as the primary relationship owner and key point of contact for assigned employer clients, intermediaries, and strategic business partners within Hong Kong Retirement. Develop and maintain strong, long-term client relationships through proactive engagement, regular business reviews, and solution-oriented discussions. Lead high-impact client meetings covering service performance, mem