Manager, Customer & Market Insights, Asia
Manulife — Hong Kong
Posted 2026-10-30
We are looking for a hands-on Customer & Market Insights Manager to manage research projects and coordinate monthly transactional Net Promoter Score (tNPS) reporting across Asia. Position Responsibilities: 1. Regional Research Delivery Partner with regional functions and local markets to clarify business challenges, decisions to be supported and information gaps; translate requests into focused research objectives and actionable briefs. Manage multiple research requests across Asia, agreeing scope, priorities, deliverables, budgets Manage studies from proposal and research design through questionnaire or discussion guide development, fieldwork monitoring, quality assurance and analysis. Deliver research on customer needs and attitudes, according to business priorities. Conduct hands-on analysis and targeted follow-up research, using external agencies where appropriate. Identify patterns, unmet customer needs and potential business implications while clearly communicating data and methodological limitations. Provide evidence-based findings and practical recommendations to support stakeholder decision-making. 2. Research Operations, Vendor Management and Continuous Improvement Identi