Manager, Customer Experience
Alberta Blue Cross — 2 Locations
Posted 2026-08-31
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth. OVERVIEW: Reporting to the director, Head of Experience & Enablement, the manager, Customer Experience is an enterprise enablement leader responsible for translating Alberta Blue Cross’s established customer experience strategy into action. This role will advance organizational adoption of CX practices, strengthen CX capability, connect customer evidence to enterprise priorities and support greater accountability for customer experience across the organization. The manager will own the enterprise CX enablement roadmap, CX measurement approach, CX capability and competency framework, and CX Awards program. Workin