Manager, Client Relations and Support
Manulife — 3 Locations
Posted 2026-10-21
The Manager, Client Relations and Support is responsible for leading a national team of Client Relationship Specialists, Small Business Relationship Managers, Pension Service Coordinators, and Sales Support Analysts within the Canada Retirement business. This role oversees client relationship management, small business activities, client and market source support and service delivery. The successful candidate will build and develop a high-performing team focused on delivering exceptional client and advisor experiences, supporting retention and growth objectives, and ensuring service excellence across all areas of responsibility. Position Responsibilities: Client Relationship Management & Market Source Support Lead and coach a national team supporting retirement clients, advisors, and market sources across Canada. Support team members in fostering strong relationships with clients, advisors, internal partners, and key stakeholders to support retention, growth, and satisfaction objectives. Participate in client and advisor meetings and act as an escalation point for complex relationship, service, and operational issues. Partner with Distribution, Operations, and Product teams to supp