Manager Claim
Manulife — Jakarta
Posted 2026-08-27
Responsibilities: To coordinate and supervise the day-to-day claim Analyst and support claim in accordance with the standards set by the company. Take an active role in solving the complex and critical issues in the team. Ensuring all claim team process can meet service level agreement and turnaround time which put on SLA with Bank Partner and SOP. Review Daily productivity claim team. Coordinate & communicate with other teams to find solution for complaint related claim or communicate directly to customer. Provide training to internal staffs if needed. Participate in claim projects, system enhancement and give input for improving claim process. Contributing to audits, reviews as required in order to support and enable the maintenance of an effective control environment. Approve claims within own claims authority and make recommendation to senior for those claims exceeding own authority limit in line with established standards, procedures and guidance provided. Ensuring comply with applicable regulations in PT AJMI (including AML / KYC and Privacy). Ensure the report has been delivered on time. Responsible for the audit process of the vendors, including the Third-Party Administrato