Manager, Business Transformation
Manulife — Hong Kong
Posted 2026-09-25
Join us as Manager, Business Transformation to lead meaningful initiatives that turn business priorities and operational needs into practical, scalable solutions. The role advances our mission to deliver better customer and operational experiences by driving process improvement, service enhancement, automation, Gen AI, and digital innovation. You will take end-to-end ownership of high-impact projects, work with diverse business and technology stakeholders, and influence management decision-making. This opportunity also provides broad exposure and the chance to strengthen your transformation leadership, innovation, and people-development capabilities. Position Responsibilities: Lead end-to-end delivery of transformation initiatives and business projects across customer service, agency servicing, and contact centre operations, ensuring delivery within scope, timeline, budget, and quality expectations. Drive process improvement, service enhancement, automation, Gen AI, and digital innovation by translating business needs into practical solutions and delivery roadmaps. Partner with business, operations, technology, and vendor teams to execute initiatives and proactively manage risks, i