Manager, Business Operations
BMO — Toronto, ON, CAN
Posted 2026-10-22
Application Deadline: 11/22/2026 Address: 100 King Street West Job Family Group: Customer Shared Services Manages day-to-day operations, solves issues for a designated digital channel platform operation. Ensures coordination and provides logistical support for the implementation of change and maintenance activities to support the overall health of all digital channels (such as tablet, mobile, online, tools, alerts). Supports initiatives and operational programs for production support, system enhancements, product upgrades and development. Works across BMO to develop solutions that optimize channel operations processes and advance the customer experience. Acts as a trusted advisor to assigned business/group. Influences and negotiates to achieve business objectives. Recommends and implements solutions based on analysis of issues and implications for the business. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Leads the design, implementation and management of core business/group processes. Provides advice on the functionality, applicability, and usability of channel / platform solutions to support business requirements.