Manager, Business Compliance
Manulife — Hong Kong
Posted 2026-09-09
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you. Position Responsibilities: Conduct pre-submission reviews of DBS cases. Perform quality assurance checks against established checklist requirements. Follow up with Relationship Managers and Business teams on documentation gaps. Maintain case tracking and workflow management. Monitor submission turnaround times and SLA adherence. Support investigations of recurring quality issues. Coordinate ongoing communications with: FCC; Business teams; DBS Frontline; DBS FCC. Prepare discussion materials for periodic governance meetings. Maintain issue logs and action trackers. Provide guidance to Business teams on documentation standards. Conduct refresher training on submission requirements. Share lessons learned and common deficiencies. Required Qualifications: College/University Degree and/or equivalent experience Minimum 5 years of related financial services, compliance or management experience. Excellent organizational skills Excell