Manager - AI Operations (Remote)
BMO — 10 Locations
Posted 2026-10-13
Application Deadline: 11/01/2026 Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Business Management We are seeking a Manager - AI Operations to lead the ongoing monitoring, optimization and operational governance of AI-enabled capabilities within BMO's Virtual Connect contact centre such as Amazon Connect conversational analytics and natural language IVR. This role partners closely with product, technology, analytics and risk to ensure AI solutions operate effectively, deliver measurable business value, and meet enterprise standards. Supports Platform Product Owner in executing AI initiatives for BMO Virtual Connect. Works with stakeholders to interpret business results, understands the operating environment & emerging AI trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives. Supports the effective management of risk, including operational and compliance risk and management of the attestation/reporting process specific to the business. Supports the development of effective, consistent communications for the leadership team. Acts as a trusted advisor to assigned business/group and ass