Manager, Advisory & Policy Services
Manulife — Singapore
Posted 2026-08-05
The incumbent is responsible for overseeing a team dedicated to processing day-to-day insurance policy servicing transactions while driving process improvements to enhance operational efficiency and minimize lapses and incidents. This role combines leadership, operational management, and strategic process review to ensure high standards of service delivery and operational excellence for both internal and external customers. Position Responsibilities: Team Leadership and Management: Lead and manage a team responsible for processing insurance policy servicing transactions, ensuring timely and accurate completion of tasks. Foster a collaborative and high-performance team environment, providing guidance, support, and development opportunities to team members. Process Review and Improvement: Conduct detailed reviews of current operational processes to identify inefficiencies and areas for improvement. Develop and implement process optimization strategies to streamline workflows and enhance service quality, balancing the need to achieve both optimal customer experience and operational efficiency. Operational Efficiency: Establish and track key performance indicators (KPIs) to measure and