Machine Learning Engineer
Manulife — Toronto, Ontario
Posted 2026-10-21
Manulife's bold ambition is to become a digital, customer-first leader. To achieve this, we've made significant investments in Advanced Analytics and AI capabilities. We are seeking an innovative and experienced Machine Learning Engineer to join our AI + Data team, a cross-functional group spanning Operations, Technology, and Marketing. Our team's mission is to research, build, and deliver production-grade machine learning and Generative AI capabilities that help us better understand our customers, personalize experiences, and drive measurable business impact across insurance, banking, and wealth management globally. As a Machine Learning Engineer, you will design, build, and operate the platforms, pipelines, and reusable patterns that take models from experimentation to production at scale. You will work with large-scale, diverse datasets including call center transcripts, insurance claims, digital transactions, and more, building systems that enhance the end-to-end customer experience. This is a global role with exposure to markets in Canada, the U.S., and Asia, offering the opportunity to collaborate with cross-functional teams and deliver robust, scalable ML systems across mult