Loyalty Lead Coordinator
Manulife — 3 Locations
Posted 2026-10-13
Provides reliable administrative and operational support to Mortgage Loyalty by completing routine to moderately complex renewal and servicing activities accurately, efficiently, and within established service standards. The role coordinates file and client-related follow-up, maintains complete records, and supports specialists in delivering a timely and seamless client experience. The position applies established procedures, resolves routine issues, and escalates exceptions or risks appropriately. Position Responsibilities: Process routine to moderately complex administrative requests related to mortgage renewals, retention, servicing, documentation, client follow-up, and file movement in accordance with established procedures, authorities, and service standards. Review files and requests for completeness, accuracy, and consistency; obtain or coordinate missing information and follow through until the item is completed, transferred, or formally escalated. Update applicable systems, work queues, shared inboxes, trackers, and client records with clear, accurate, and timely documentation. Prepare and distribute approved correspondence, forms, reports, and supporting documentation wit