Life Claim Administrator
Manulife — 2 Locations
Posted 2026-10-23
We are currently seeking a Life Claim Administrator for our Affinity Life Claims teams. As a claim administrator, you will provide support to our adjudicators and internal partners to ensure timely claim processing and accurate claim set up. Position Responsibilities: Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates Prepare written correspondence to communicate and follow up on pending claims Prioritize inquiries and follow ups so they are handled within service standards by attaching to appropriate file and distributing to appropriate adjudicator Manage the business inbox and voicemail to ensure all items are cleared within 24 hours Prepare monthly reporting for SLAs Correspond with Third Party Administrators as required for claims Set up claim lines for new TPA claims, mail claim packages as required Required Qualifications: 1-2+ years’ experience in claim administration or equivalent industry exposure Office 365; including Excel, Outlook & Word Adaptability: adapts and stimulates change to achieve the desired results Resilience: drives forward towards objectives in the face of adversity and resis