Jira Service Management (JSM) Specialist
Accenture — Boston 888 Boylston Corp
Posted 2026-10-26
We Are Accenture Business Agility partners with enterprise organizations to transform how they deliver services — and Jira Service Management is at the center of that work. As a JSM practitioner here, you'll own the platform layer of that transformation: designing the workflows, automation, and integrations that turn service chaos into predictable, scalable delivery. You Are This isn't a configuration-only role. You'll work alongside Agile consultants and client stakeholders to understand how work actually flows through an organization, then build the tooling that makes better ways of working stick. ABA's combination of Agile transformation depth and Accenture's enterprise scale means you'll take on complex, high-visibility engagements that a boutique shop couldn't access and a large SI couldn't staff with genuine practitioners. The Work This role combines platform configuration, workflow automation, service management best practices, and AI-enabled capabilities to improve operational efficiency, customer experience, and organizational productivity. Role-Specific Responsibilities: Configure workflows, forms, approvals, notifications, and automation rules. Streamline service deliver