IT Service Management Representative
Accenture — Pune
Posted 2026-10-23
Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support to ensure that infrastructure components remain functional and accessible. The position focuses on maintaining service quality, managing risks associated with IT services, and fostering positive client relationships through effective service management practices. Collaboration with various teams to address operational challenges and uphold service standards is a key aspect of daily activities. Roles & Responsibilities: - Expected to perform independent