IT Service Management Analyst - Japanese Support
Accenture — Kuala Lumpur Vertical Corp Tower B
Posted 2026-09-23
The ITSM Representative serves as the primary support contact for Japanese-speaking developers, merchants, and business stakeholders. This role is responsible for delivering high-quality operational and technical support, ensuring service excellence, and driving effective communication between stakeholders and internal teams. The successful candidate will contribute to a positive experience by supporting issue resolution, process improvements, and ongoing service operations. Day-to-Day Responsibilities: Ensure seamless communication and operational efficiency. Manage daily operations. Establish standardized work procedures. Mitigate potential risks. Resolve issues that arise in cross-cultural business transactions. Utilize strong bilingual communication skills in Japanese and English to facilitate clear and accurate information exchange. Contribute directly to the achievement of departmental and company strategic goals. Required Qualifications: Bachelor's degree in a relevant field. Strong written and verbal communication in Japanese and English languages . Flexibility to support shift schedules when required. Demonstrated ability to understand complex solution architectures and sy