IT Service Desk Team Leader
PwC Canada — Athens
Posted 2026-09-01
Job Description & Summary We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions. SHAPING TOMORROW Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most. Make a real impact In this dynamic environment, we are looking for an ambitious and self-driven IT Service Desk Team Lead to join our IT Operations team in Athens. The IT Service Desk Team Leader leads the day to day operation of the Service Desk, making sure incidents and service requests are resolved efficiently, agreed service levels are met, and end users have a consistently positive support experience Beyond daily operations, you will drive continuous improvement across service desk processes, IT asset lifecycle management and endpoint compliance, while developing the team's skills and keeping performance, quality and user satisfaction visible to senior manag