IT Service Desk Support with French
Accenture — Bucharest
Posted 2026-10-19
This is a one-year fixed term position within our company. Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world. We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth. Key Responsibilities: Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation. Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution. Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively