IT Operations Analyst– HPE Non-Stop Operations
RBC — TORONTO, Ontario, Canada
Posted 2026-10-13
Job Description What is the opportunity? The SRO Operations environment consists of HPE Nonstop Operations, Mainframe Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC). We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence. What will you do? Provides 24/7/365 technical support for RBC’s Global HPE NonStop environments. Focus is on continuous improvement to the business by providing excellent Client Service. Fault and Incident Management Problem Escalation Change Management Batch Run/Monitoring Recommending Process Improvements Automation: Message Suppression: Toil Reduction Automate manual tasks. What do you need to succeed? Must-have Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project. A strong understanding of