IT Helpdesk Specialist
PwC Canada — Almaty
Posted 2026-09-04
Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Are you ready to make an impact in a dynamic, international environment? We are looking for a highly motivated person to join us as IT Service Desk Specialist. The IT Service Desk team at PwC Kazakhstan is supporting employees in using broadly understood IT resources on a daily basis. Our tasks include solving problems related to software and computer hardware and taking care of the proper installation and configuration of equipment. We operate F2F and use the Service Now ticket system. In addition, we regularly collaborate with and learn from our regional and global IT teams. The role: Acts as a local IT first-level support for our business users in open, multilingual and multicultural environment; Support various globally recognized technologies and using the widely recognized standards and best practices. Maintains user requests in the help desk system;