IT Customer Service Associate (Japanese Speaker)
Accenture — Kuala Lumpur Vertical Corp Tower B
Posted 2026-10-29
Job Scope Partner support desk is an inbound email service to support partners throughout the lifecycle from onboarding new partners to on- boarding partners. It is a service offered to partners as part of the Partner Advantage program. The Partner Support Desk is a service provided to all companies participating in Partner Advantage, designed to efficiently resolve issues and answer questions regarding: Partner Advantage portal access and navigation Partner Advantage program benefits and requirements Sales and marketing incentives Deal Registration and Deal Referral Contracts and policies Partner Director Marketplace Partner Marketing Studio The Differentiation Journey (certification, Expertise, Specialization, Customer Success Stories) Partner Learning Center access and account issues Job description The Tier 1 Agent provides high touch support, ensuring they have a good experience in every transmission, to optimize their business opportunity and encourage them towards efficient use of partner tools and resources. Senior profile with excellent communication skills to support Partners/Applicants through email and video/hangout calls as needed. Further, the goal is to support the P