IT Business Systems Analyst
Manulife — 3 Locations
Posted 2026-08-21
The successful candidate will join the John Hancock Insurance Technology team and contribute to solutions supporting New Business and Underwriting platforms and processes. In this role, you will research and analyze improvement opportunities, assess workflows, develop recommendations, and support the implementation of technology solutions that address business needs. You will play an important role in shaping the organization’s technology landscape and helping ensure that systems and solutions align with business strategies. Position Responsibilities: Requirements Elicitation and Documentation: Gather, interpret, and document business, functional, and user requirements. Workflow Analysis: Research and document opportunities and issues involving workflows, procedures, and business processes. Solution Development: Analyze information, develop creative solutions, and recommend approaches aligned with business needs and industry best practices. Process Implementation: Coordinate process changes, system enhancements, and product implementations, including the development of test plans that support successful delivery. System Mapping: Collaborate with Engineering and Architecture teams t