Infra Tech Support Practitioner
Accenture — Pune
Posted 2026-10-16
Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills : Genesys Voice Platform Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Description – Genesys Cloud Engineer (AIEnabled Contact Center & CCaaS) Job Title Genesys Cloud Engineer – AIEnabled Contact Center & Customer Experience (CCaaS) Location: Pune Experience: 6+ Years Employment Type: FullTime Role Summary We are looking for a Genesys Cloud Engineer with 6+ years of experience in Genesys Cloud CX, Contact Center Operations, Unified Communications, and AIenabled Customer Experience. The ideal candidate will support the implementation, administration, and optimization of Genesys Clou