Infra Tech Support Practitioner
Accenture — Bengaluru
Posted 2026-10-16
Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. The role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. This position ensures the smooth operation and stability of services by adhering to established processes and operating models, while maintaining clear communication